Cancellations & Refunds

Because our bouquets are made with fresh, seasonal flowers and prepared specifically for each order, please review our cancellation and refund policy before placing your order.

Cancellations

Orders may be cancelled for a full refund up to 48 hours before the scheduled fulfillment date.

Because flowers are harvested and arranged specifically for each order, cancellations made less than 48 hours before fulfillment are generally not eligible for a refund.

If an unexpected circumstance arises, please contact us as soon as possible. While we cannot guarantee a refund for late cancellations, we will always do our best to find a reasonable solution.

Shipping Damage

We take great care when packing flowers for overnight shipping, but occasionally flowers may be damaged during transit.

If your bouquet arrives significantly damaged or in a condition that is not reasonably acceptable, please contact us within 24 hours of delivery and send photos of the bouquet and its packaging.

Depending on the circumstances, we may offer a replacement bouquet or a full or partial refund.

Please keep the original packaging until your claim has been resolved, as photos of the packaging may help us understand what happened during transit.

Shipping Delays

Once a package has been handed to the shipping carrier, delivery timing is outside of our control.

If a carrier delay causes your flowers to arrive in poor condition, please contact us within 24 hours after delivery. We will evaluate the condition of the flowers and work with you to determine an appropriate resolution.

Farm Pickup

Farm pickup orders must be collected on the scheduled pickup date.

Because flowers are perishable, we cannot hold bouquets indefinitely. Orders that are not collected on the scheduled date are considered abandoned and are not eligible for a refund.

If you realize that you cannot make your scheduled pickup, please contact us as soon as possible. We may be able to arrange an alternative pickup time, depending on the circumstances.

Local Delivery

Please make sure that your delivery address and any delivery instructions are correct when placing your order.

You do not need to be home to receive your flowers as long as you provide a suitable, sheltered location where the bouquet can safely be left.

Once a bouquet has been delivered to the requested location, we cannot be responsible for damage caused by weather, animals, theft, or other circumstances outside of our control.

If we are unable to safely complete a delivery because of an incorrect address, inaccessible property, or other circumstances, we will contact you to arrange an alternative.

Weather & Unforeseen Circumstances

Farming is subject to weather and other circumstances beyond our control.

If severe weather, unsafe road conditions, crop failure, or another unforeseen circumstance prevents us from safely fulfilling an order, we may need to change the fulfillment date.

If we need to postpone your order, we will contact you as soon as possible to arrange an alternative date or discuss a refund.

Seasonal Flowers

Our bouquets are made from flowers grown and harvested according to what is blooming on the farm.

Because flowers are seasonal, the varieties, colors, and quantities available will change throughout the year. Bouquet photos are examples of our style and are not an exact representation of the flowers you will receive.

Questions or Concerns

If there is a problem with your order, please contact us as soon as possible. We want you to be happy with your flowers and will always do our best to make things right when something goes wrong.